GraphQL Internal Error for MarketingEvents

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Tourist
12 0 1

Getting the following error

{"errors":[{"message":"Internal error. Looks like something went wrong on our end.\nRequest ID: c87808f2-5b89-40ed-8675-bd9c001a6c09 (include this in support requests).","extensions":{"code":"INTERNAL_SERVER_ERROR","requestId":"c87808f2-5b89-40ed-8675-bd9c001a6c09"}}]}

When trying to run the following GraphQL query

           {
              marketingEvents(first: 5) {
                edges {
                  node {
                    id
                    app {
                      id
                      title
                    }
                    channel
                    sourceAndMedium
                    startedAt
                    endedAt
                    scheduledToEndAt
                    type
                    utmSource
                  }
                }
              }
            }

My app has the following permission

"read_orders", "read_all_orders", "read_products", "read_draft_orders", "read_inventory","read_locations", "read_marketing_events"

The issue appears to be similar to https://community.shopify.com/c/Shopify-APIs-SDKs/Internal-error-Looks-like-something-went-wrong-on-...

 

The API version is 

2020-04

And using

Python ShopifyAPI 8.0.0

The request ID is:

c87808f2-5b89-40ed-8675-bd9c001a6c09
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Shopify Staff
Shopify Staff
1041 140 166

Thanks for reporting. Looks like this is being discussed internally. Keep you posted.

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Tourist
12 0 1

Hi @SBD_ ,

 

Thanks for getting back to me. Look forward to hearing an update. Keen to get this issue resolved as soon as possible. If there is anything on my end I can do to help let me know sure. 

 

Kind Regards,

 

John

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Tourist
12 0 1

Hi Scott, 

 

Hope you are well. Was wondering has there been any updates around this? Also seen this report which could be similar too: https://community.shopify.com/c/Shopify-APIs-SDKs/MarketingEvent-Not-working/m-p/718585

 

Kind Regards,

 

John 

 

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Shopify Staff
Shopify Staff
1041 140 166

Hey @JohnDoherty 

 

Nothing yet. I'll let you know when there's an update.

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Shopify Staff
Shopify Staff
1041 140 166

Hey @JohnDoherty 

Are you still experiencing this? Can you please provide a fresh request ID?

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Tourist
12 0 1
{"errors": [{"message": "Internal error. Looks like something went wrong on our end.\nRequest ID: 6b8ddb62-1e4b-4008-be4b-9b9717828827 (include this in support requests).", "extensions": {"code": "INTERNAL_SERVER_ERROR", "requestId": "6b8ddb62-1e4b-4008-be4b-9b9717828827"}}]}

Request ID: 6b8ddb62-1e4b-4008-be4b-9b9717828827

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Tourist
12 0 1

Hi Scotty, 

Hope you are well. Has there been any outcomes from your internal discussions that you mentioned around this issue yet? Is there something I can do myself so I can run this query? Would it be possible to get a time estimate of when this issue could be resolved?

Kind Regards,

John

 

 

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Tourist
12 0 1

Hi @SBD_ ,

Have you had the chance to investigate this issue yet?

Thanks,

John

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Shopify Staff
Shopify Staff
1041 140 166

Hi @JohnDoherty 

Apologies for missing your response. I just tested on a fresh app with success. Can you please provide one more request id? (sorry, our logs only retain 14 days)

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