Haven't received a single fetch_stock request in two days

Solved
chappersjr
Shopify Partner
22 1 1

Hi,

My App hasn't received a single fetch_stock request since 07/09/2020 08:26am

I've checked multiple callback_urls on different fulfillment services and they are as expected.

I was receiving these requests frequently and consistently until the time provided above.

I've also made no changes to my code.

Can someone help me out as many new products aren't getting any stock values.

A shop ID I've been testing on: 29616734256

Thanks,

Charlie

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chappersjr
Shopify Partner
22 1 1

Hi,

It's been a week now since my last fetch_stock requests has come through.

my callback_url is: https://mywebsite.com/omnis/v3/shopify/fulfillment

Since my last post I've looked around and people have suggested changing the domain and/or path but neither have worked for me.

Any more information would be much appreciated.

Thanks,

Charlie

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hg_developer
New Member
6 0 0

Same for us. Suddenly on September 7th Shopify seemed to be ignoring the path in the callback URL, only using the domain name itself. We had to add a route for /fetch_stock.json to the root of the domain. Only noticed this by watching the access logs when we normally see stock requests.

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_JB
Shopify Staff
Shopify Staff
750 86 164

Hey @chappersjr @hg_developer,

Thanks for letting us know about the issue. The change wasn't intended and our developers are currently working to restore the previous behaviour. Please follow this post as I'll update there once the fix is in place: https://community.shopify.com/c/Shopify-APIs-SDKs/Our-fetch-stock-endpoint-has-stopped-working/m-p/8...

JB | Developer Support @ Shopify 
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chappersjr
Shopify Partner
22 1 1

This is an accepted solution.

Hi,

I've managed to get a temporary fix working.

The original path: omnis/v3/shopify/fulfillment/fetch_stock.json

new path:              omnis/v3/shopify/fetch_stock.json

 

This did not require me to change my fulfillmentService callback_url.

Thanks

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