Can anyone please explain how to implement webhook customers/data_request? In customers-data_request documentation its mentioned that
It's your responsibility to provide this data to the store owner directly.
When I clicked REQUEST CUSTOMER DATA from dashboard customer section, I got an email to store owner's email with information like customer, order etc with downloadable csv file links.
So while processing this webhook request what should I do?
Do you have a public app that is storing any of the PII information in your database/your servers? If no, there is nothing to be done. If yes, then you most probably already subscribed to some webhooks from this list - https://help.shopify.com/en/api/reference/events/webhook. GDPR web hooks are no different.
Once you receive the 'customers/data_request' message you have to send the store owner the information for the requested user and you can either automate this, or do it manually through email.
The data you see being sent are Personal Identifiable Information (PII) related to the customer that Shopify stores on its side. Each third party app must send their own records on the customer to the store owner.
Couldn't you describe in what way should I return the requested data?
From this article: https://shopify.dev/concepts/trust-and-security/gdpr#customers-redact
`It's your responsibility to provide this data to the store owner directly`
Is it mean I should send an email to the store owner with a prepared response or just return the data in the webhook?
@vadymds you should provide the merchant with all the data you have on record for the customer that requested the data. It's the merchant responsibility to pass that information further. You don't have to send anything in response for the webhook.