Intermittent Fulfillment Issue

New Member
2 0 0

Hello,

 

I am having an issue where some orders will not fulfill (but majority are) through my shipping software. I don't see any errors in the shipping software, can you look into the fulfillment API logs for Order PB28194 (Shopify Order ID 1374091706483) to see what might've happened? This is for store "ejuices-com-api"

0 Likes
Shopify Staff
Shopify Staff
1012 67 133

Hello @gsingh0317 , 

 

It looks like the location_id that you're using in your fulfillment doesn't match the location_id that all the line items in the order are actually stocked at. 

 

For example, your fulfillment used a location_id of 24811528, but the line item with ID 2970653229171 is actually stocked at location_id 13686243443. 

 

If you're able to get that corrected, that should sort this out for you!

0 Likes
New Member
2 0 0

Thank you sir! Could you give me the Item SKU/Names for these?

0 Likes
Shopify Staff
Shopify Staff
1012 67 133

Hi @gsingh0317 , 

 

Would just the SKU be sufficient? If so : 

 

salt-factory-ejuice-melon-lush-30ml-35mg

noms-ejuice-lemonomenon-120ml-0mg

supreme-sourz-eliquid-sour-watermelon-60ml-3mg

0 Likes