We are attempting to get product data from a certain collection, using the following call (note: store-name and collection ID is replaced with the actual store name and collection ID, and we have the right access token):
https://store-name.myshopify.com/admin/api/2020-04/collections/collectionId.json we receive a response, indicating the collection exists.
However, when calling to see the products in the collection we receive the error.
This only happens for a few collections, but works fine for all others. We are unsure why this is sometimes happening and would love more insight - thank you!
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Are you able to capture a request ID from the response headers? Please post it here and I can help look into the issue.
Thanks so much for you quick reply! When we re-tried the call today it went through so I guess it must have been transient. I'll reopen this if we come across another case - have a great day!