Internal error. Looks like something went wrong on our end.

Highlighted
Shopify Partner
2 0 1

Hi,

 

Can Shopify App Support Team member please look into this for me:

 

[ { 
message: ‘Internal error. Looks like something went wrong on our end.
Request ID: e9566b40-af86-44a7-a3dc-23704fea2939 (include this in support requests).’ 
} ]


I am getting this error when I'm using the GraphQL api to get a product by ID. 

Here is my request : 

{
"method": "POST",
"headers": {
"Content-Type": "application/json",
"X-Shopify-Access-Token": "<Access Token>"
},
"body": "{\"query\":\"query ($id: ID!, $first: Int, $last: Int, $before: String, $after: String) { product(id: $id) { id totalVariants variants(first: $first, last: $last, before: $before, after: $after) { pageInfo { hasNextPage hasPreviousPage } edges { cursor node { id title displayName image { transformedSrc } selectedOptions { name value } product { id title onlineStoreUrl hasOnlyDefaultVariant images(first: 1) { edges { node { transformedSrc } } } } price compareAtPrice inventoryQuantity availableForSale } } } } }\",\"variables\":{\"id\":\"gid://shopify/Product/752746332253\",\"first\":1,\"last\":null,\"before\":null,\"after\":\"eyJsYXN0X2lkIjo5NzYyMjYwNjE3LCJsYXN0X3ZhbHVlIjoiMTEifQ==\"}}"
}

 

Thanks for your help

1 Like
Highlighted
Shopify Staff
Shopify Staff
51 10 5

Hi @NicolasG,

 

If you are still experiencing this issue, would you be able to provide a more recent example (preferably within the last 7 days) in the same format as you provided before?

 

Thanks

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Shopify Partner
2 0 1
Hi @sd_ 
 
Thank you for your answer. 
Yes I am still experiencing this error. 
Here is a request/answer I've obtained today. 
I hope it will help to solve my problem.
 
Thanks
 
Request :
{
"method": "POST",
"headers": {
"Content-Type": "application/json",
"X-Shopify-Access-Token": "***********************"
},
"body": "{\"query\":\"query ($id: ID!, $first: Int, $last: Int, $before: String, $after: String) { product(id: $id) { id totalVariants variants(first: $first, last: $last, before: $before, after: $after) { pageInfo { hasNextPage hasPreviousPage } edges { cursor node { id title displayName image { transformedSrc } selectedOptions { name value } product { id title onlineStoreUrl hasOnlyDefaultVariant images(first: 1) { edges { node { transformedSrc } } } } price compareAtPrice inventoryQuantity availableForSale } } } } }\",\"variables\":{\"id\":\"gid://shopify/Product/1998429257821\",\"first\":1,\"last\":null,\"before\":null,\"after\":\"eyJsYXN0X2lkIjo5NzYyMjYwNjE3LCJsYXN0X3ZhbHVlIjoiMTEifQ==\"}}"
}
Answer : `
[
{
message: 'Internal error. Looks like something went wrong on our end.\n' +
'Request ID: fba60488-30e9-4d46-8995-a05618a12a13 (include this in support requests).'
}
]

 

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