Is there any webhook available to get "Abandoned carts"?

Broly
Shopify Partner
2 0 2

Hi All,

A newbie question here on abandoned carts API/webhook.

I understand that a checkout is considered abandoned when a customer has entered billing and shipping info, but didn't complete the purchase.

I am developing a similar app that will send emails to customers for their abandoned checkouts and struggling to understand how this whole flow works. I am sure there is a way to do this, as there are plenty of apps available to send abandoned cart emails to customers.

1) Are there any webhooks available that get fired when a cart is considered abandoned?

2) Or do I need to manually query the store for carts that are marked abandoned by Shopify? Is there any API for that?

3) Is there a mechanism to figure out if the cart status is still unpaid before triggering the abandoned cart email, just to avoid a scenario where the customer already paid for it?

Any help here is much appreciated.

Thanks.

Broly

egaldamez
New Member
3 0 0

I also have this question do you had any progress with it?


@Broly wrote:

Hi All,

A newbie question here on abandoned carts API/webhook.

I understand that a checkout is considered abandoned when a customer has entered billing and shipping info, but didn't complete the purchase.

I am developing a similar app that will send emails to customers for their abandoned checkouts and struggling to understand how this whole flow works. I am sure there is a way to do this, as there are plenty of apps available to send abandoned cart emails to customers.

1) Are there any webhooks available that get fired when a cart is considered abandoned?

2) Or do I need to manually query the store for carts that are marked abandoned by Shopify? Is there any API for that?

3) Is there a mechanism to figure out if the cart status is still unpaid before triggering the abandoned cart email, just to avoid a scenario where the customer already paid for it?

Any help here is much appreciated.

Thanks.

Broly


 

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zanzaf
Shopify Partner
3 0 2

Same here.. any update on this? Ideally a checkout/abandoned webhook should be available.

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intelligence
New Member
1 0 0

Anyone come up with a clever solution around this? This is a huge piece of e-commerce to not be readily available. 

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HunkyBill
Shopify Expert
4486 45 485

No idea why the bother around this topic, but you have an endpoint to use. Make up some logic. This needs no webhook.

https://shopify.dev/docs/admin-api/rest/reference/orders/abandoned-checkouts

Custom Shopify Apps built just for you! hunkybill@gmail.com http://www.resistorsoftware.com
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TJ_Biddle
New Member
1 0 0

Just because your scenario doesn't need a webhook, doesn't mean other's don't as well.

I'm using a 3rd party tool (Integromat) and need to use webhooks so I can have instant scenarios triggered, rather than their polling system.

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HunkyBill
Shopify Expert
4486 45 485

Luckily for you, you can create a support routine for that using the Shopify API. Absolutely nothing standing in your way, except your commitment to solving the problem with a few straight-forward resources applied. Your unique needs, are perfectly supported. That is the whole entire point of the platform and API, supporting oddball use-cases wherever possible.

Custom Shopify Apps built just for you! hunkybill@gmail.com http://www.resistorsoftware.com