When I Cancel charges from the Approve charges page of app installation, it redirects to Apps page. However I do not get the Charge Declined message in the current page. But I get the Charge Declined message once I click on any other section like Products, Orders, etc..
Our recurring billing API return_url is a embedded SDK page.
Any way to resolve this issue if it exists on my APP end or is it a shopify issue?
Thank you for your time.
Hey @user072319 ,
Hassain | Developer Support Specialist @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Click Accept as Solution
We are also facing the same issue. When we issue a recurring charge from our app and user is redirected to the confirmation page, then if the user clicks on cancel, the charge declined notification is not shown on that page. Instead, when the user again tries to buy credits and goes to the approval page, the previous charge declined notification is shown.
Hassain, kindly let us know if there is a solution for it. Or if you have any more information from the ticket you logged regarding this issue.
Any news here? This is also happening to two apps that I've got that have been developed with the shopify-app gem (https://github.com/Shopify/shopify_app).
One app is in review and is being denied because of this problem, so I'm really not sure what to do.
Any update on this? It would be great to hear from Shopify staff