Issue with carrier service API in cart page api_carrier_service_connection_error

ShivaKumar
Tourist
6 0 1

Hi there
This is for my client store "Toolboxsupply" having link "https://www.toolboxsupply.com/ "
We are using customer carrier services in our site,  Since yesterday we are getting this error in cart page while using carrier services, there was no code changes done or any deployment and we have checked the SSL and there is no issue in date expiration.

Error : error {"api_carrier_service_connection_error"=>"The SSL connection to the remote server could not be established"}.

The other site which has same setup is working fine.

Link to the screenshot
https://cdn.shopify.com/s/files/1/2196/8707/files/Selection_185.jpg?v=1614251481

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_JCC_
Shopify Staff
Shopify Staff
113 16 21

Hey @ShivaKumar,

Happy to help you out with this. I suspect a carrier service endpoint has a problem with their certificate. To investigate further please create a support ticket for the store in question.

Regards,

John

John C | Developer Support @ Shopify 
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