Klarna Language at Checkout

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I currently am unable to change the language of the Klarna checkout in my store. 

After a conversation with support, it seems this is the official name and default text of the gateway. As a result, I'm unable able to change this through the language editor.

I live in Norway, but my store is intended for the international market.

 

Is there any way of changing the language of the Klarna gateway? Does it support USD?

 

Skjermbilde 2020-04-18 kl. 12.11.55.png

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Shopify Partner
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This is an accepted solution.

Hi @henrikholt ,

Klarna does offer many different languages for the payment methods that you can activate in your Shopify checkout.  The public payment methods available are based on the store's base address country, e.g for a Norwegian store the public Norwegian language Klarna payment methods are listed at: https://www.shopify.com/payment-gateways/norway

 

Klarna does also have private payment methods available in English that can be used by any store.  These require one additional step to install the payment method(s) for your store, and then you can activate the payment method(s) in your store (this step is the same as with public payment methods).  Klarna advisors could also supply the install URLs for private Klarna payment methods, but here are the install URLs for the Klarna payment methods matching your screen shot:

"Buy now, pay later with Klarna."  => https://www.shopify.com/login?redirect=%2Fadmin%2Fauthorize_gateway%2F1054583

"Pay over time with Klarna." => https://www.shopify.com/login?redirect=%2Fadmin%2Fauthorize_gateway%2F1054581

 

Regarding USD question, yes, Klarna Payments does support USD, but please note the restrictions as documented at "Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency" from 

https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf

 

Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency Klarna Payments accepts orders only for customers with billing addresses in the markets that match the currency of the order, per:
https://developers.klarna.com/documentation/klarna-payments/in-depth-knowledge/puchase-countries-cur...

 

Since Klarna Payments integration is an alternative payment provider in Shopify, Shopify limits Klarna Payments, and all alternative payments methods, to
always using only the store’s base currency, see:
https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/conversions#shopify-paym....

 

As such, if the store base currency is USD, Klarna Payments will be able to accept orders for customers whose billing country is US. Customers will addresses in other countries will receive an error message stating “Not available for this country”, as shown in the screen shot.

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Thank you very much!

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Hi @KristiAtKlarna ,

I have similar problem with Klarna in Finland. I have tried several times to have URLs for English payment methods. Obviously Finnish Klarna support says it is impossible to have them.. Can you help me with this one? Our Swedish customers would prefer to use Klarna. 

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Hi @PetroL ,

the English alternative payment method (gateway) install URLs are the same for any store not located in US, UK, CA, or AU (since for those countries, the English gateways are public based on store's country).  The store's account owner can install the Klarna English gateways with the following install URLs (also now I've included the remaining 3rd option for Pay Now):

"Buy now, pay later with Klarna."  => https://www.shopify.com/login?redirect=%2Fadmin%2Fauthorize_gateway%2F1054583

"Pay over time with Klarna." => https://www.shopify.com/login?redirect=%2Fadmin%2Fauthorize_gateway%2F1054581

"Pay now. Klarna" => https://www.shopify.com/login?redirect=%2Fadmin%2Fauthorize_gateway%2F1052409

 

Hopefully this covers your request, but if not, please let me know.

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Hi @KristiAtKlarna ,

 

Thank you for your reply. I added these to my shop and they look just like I wanted. But when the purchase from Sweden is directed to Klarna I get a message: "Option not available. Please choose a different payment method". It seems that purchases cannot be made outside Finland (I tried with Finnish address and could have made the purchase). Is this a problem with Shopify or with Klarna?

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Hi again @PetroL -

This is working as expected since Klarna Payments integration is an alternative payment provider in Shopify, Shopify limits Klarna Payments, and all alternative payments methods, to always using only the store’s base currency as documented at "Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency" section at: 

https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf

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