Missing transaction type: refund_failure

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New Member
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This document lists the possible types:

https://shopify.dev/docs/admin-api/rest/reference/shopify_payments/transaction?api[version]=2020-01

 

We're seeing a new one not in the list: refund_failure - is this a bug/undocumented type? What does it mean?

 

 

The type of the balance transaction. The value will be one of the following:

charge
refund
dispute
reserve
adjustment
credit
debit
payout
payout_failure
payout_cancellation

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Shopify Staff (Retired)
Shopify Staff (Retired)
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Hey @ashleys ,

 

In order to look into this some more, could you provide the {store-name}.myshopify.com URL for the store seeing this transaction type and the order ID they see it for? Feel free to DM this information if you do not feel comfortable posting it publicly.

 

In general, a refund_failure means that Shopify failed to refund the 'money_amount' back to the customer's credit card (https://shopify.dev/docs/admin-api/rest/reference/events/event). This could be due to a variety of issues.

 

Hassain | Developer Support Specialist @ Shopify
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