Multi Origin Shipping - How do you fetch only one shipping price?

einardo
Shopify Partner
9 0 8

Hi!

We have a Shipping/fulfillment app, that's been working until now;

However with multi origin shipping, the price is multiplied with the number of locations of the products in the order.

Ex; We set a shipping price of $9, Customer buys product from location 1 and location 2, and is charged $18.

Does anyone know how to change the app to accommodate for this - to have one shipping price, no matter which location(s) the products are pulled from?

We are giving the choice of calculated pricing and pick up points, btw, so no, we cannot use Shopify standard shipping and just fulfill via app.

hassain
Shopify Staff (Retired)
Shopify Staff (Retired)
623 102 138

Hi @einardo ,

 

Unfortunately what you are looking for is not possible. Once a Shopify merchant activates Multi-Origin Shipping, whenever they have products in an order that need to be shipped from different locations, a shipping or delivery fee is calculated for each item and then all the shipping fees are added together. The customer is shown only the final shipping cost at checkout (e.g. combined rates). There is no way to change this unless products are shipped from the same origin. Once a merchant enables Multi-Origin Shipping, it cannot be disabled

 

Some more resources here: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/convert-to-shippin...

https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/shipping-profiles#...

 

Hassain | Developer Support Specialist @ Shopify
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einardo
Shopify Partner
9 0 8

Hi @hassain, and thanks a lot for your reply.

 

The thing is though, that they do have the same shipping origin, but the products are spread onto different locations.
Examples; (when using a third party inventory system), 
1 location can be in your store, 2nd location can be linked with your incoming stock, 3rd location can be linked with your next door warehouse. 
The shipping origin would still be the same, and one price should be calculated.

I noticed on new stores I've set up that there is no choice to activate Multi-Origin Shipping, and Shopify support told me that it is now activated by default on all new stores. If that is the case, then there's no possibility for third party shipping- and fulfillment apps to dictate pricing on an order total - only on a per-location subtotal.

Setting a price based shipping rate in Shopify however still works, regardless of where the products are picked from - seems kinda strange - and somewhat 'unfair'? 

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Merje_Shaw1
Excursionist
12 0 12

@einardo wrote:

Hi @hassain, and thanks a lot for your reply.

 

The thing is though, that they do have the same shipping origin, but the products are spread onto different locations.
Examples; (when using a third party inventory system), 
1 location can be in your store, 2nd location can be linked with your incoming stock, 3rd location can be linked with your next door warehouse. 
The shipping origin would still be the same, and one price should be calculated.

I noticed on new stores I've set up that there is no choice to activate Multi-Origin Shipping, and Shopify support told me that it is now activated by default on all new stores. If that is the case, then there's no possibility for third party shipping- and fulfillment apps to dictate pricing on an order total - only on a per-location subtotal.

Setting a price based shipping rate in Shopify however still works, regardless of where the products are picked from - seems kinda strange - and somewhat 'unfair'? 


It's activated by default?

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MeredithJ
Tourist
7 0 2

HI, 

 

We are currently having this same issue and can't find a solution even after researching hundreds of apps. Just wondering if you were able to find a solution or app capable of fixing this issue. Thanks

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Jackson_Cunnin2
Excursionist
99 0 8

Yeah this is annoying, we just switched to multi origin because we have warehouses on both coasts, but now we can't charge flat rate shipping? It shouldn't be the only option to have to pay more based on where products are shipping from.

einardo
Shopify Partner
9 0 8

Exactly. This is an absolute killer for merchants with multiple locations in one region. So much good has been done by Shopify lately, but this feature overshadows everything for a multi location merchant who wants to be in charge of their own shipping costs.

Please escalate this again and again, @hassain 

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just1intl
New Member
1 0 2

Having the same issue as all the other comments listed here. It's not practical at all. The whole point of flat rate shipping is to be able to charge a rate just based off the cost of the total order.

Right now, if a customer orders two items that we fulfill through two different locations, it charges the shipping rate twice for the TOTAL amount of the order - not just the total amount of each individual item. It'd be slightly easier to work around if it'd just charge the shipping based off of each individual item. Instead it is literally double charging our customers for shipping which is terrible and make us look like we are trying to rip them off with shipping. For example, it charged a customer who order just two tshirts $14!! No one in the world charges $14 for shipping for two tshirts.

 

SHOPIFY - PLEASE FIX THIS ISSUE ASAP. It is a real problem. 

 

Thank you.

arayard
Excursionist
11 0 4

None of this makes sense. Shopify support even suggested apps that could solve this issue, but apps and developers all acknowledge that Shopify has made it virtually impossible to work around this issue. There are a lot of stores out there that have multiple locations but ship from a single warehouse. Customers should not be penalized with double and triple shipping costs because of this glitch. 

Sick and tired of going through our abandoned carts and orders placed where customers were charged over $75 for 3 items to be shipped. We just blame Shopify. 

The Admin dashboard suggested we lower our shipping costs to avoid a 62% abandoned cart rate. Great, we'd love to. It's too bad the platform itself won't let us. This is turning into a real customer service nightmare. All of the cool things we are able to do with Shopify Plus and the app ecosystem that supports it is overshadowed by this customer service nightmare.

Merje_Shaw1
Excursionist
12 0 12

My excitement was short-lived. The fix only worked when I was testing it and then reverted back to the same issue. This is so frustrating - I keep having abandoned carts because people don't want to pay double shipping which is totally understandable...