Multipass remote_ip IPv6 support?

New Member
2 0 0

Hi There,


Does the multipass param for remote_ip support IPv6 addresses? When using this and pointing to an IPv6 address we seem to consistenly get the "You are not authorized to use Multipass login" error message.  I was unable to find any information on settings around this.


If we remove the 'remote_ip' param the multipass flow works fine.



Shopify Staff (Retired)
Shopify Staff (Retired)
623 102 138

Hi @appengine ,


Multipass returns the error "You are not authorized to use Multipass login" if the remote_ip does not match the IP of the device that customer is accessing it from. So it could be possible that this error is being thrown because the IP does not match up, and not due to an IPv6 limitation.


Would it be possible for you to share more details here for us to investigate? (e.g. Store name, URL, ID of the customer that was being created, IPv6 address used). Feel free to DM this information if you are more comfortable with that. 


Hassain | Developer Support Specialist @ Shopify
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New Member
1 0 0

Was this ever solved? I am encountering the same issue when using IPv6 addresses. I verified my external IP address with Google so I know it's not related to the remote_ip not matching my isp IP.