Multiple product updates mean dropped webhooks

lucyfolk-stagin
Shopify Partner
6 0 0

 

I have the following webhooks set up for my custom app:

products/create
products/update
products/delete
collections/create
collections/update
collections/delete
inventory_items/update

 

I am in the process of testing some updates to tags I want to process on variant price changes. I have noticed that when I save a product variants prices (in the bulk editor) for the first time, the "products/update" webhook is successfully triggered and processed by my app. If I then make another change to the same product variants prices, another webhook is NOT fired. I have also tried updating something like the product description, again no webhook is fired.

 

This happens on any product in my catalogue, I cannot trigger more than one product update webhook call.

 

 

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mikedasilva
Shopify Staff
Shopify Staff
25 2 2

Hi @lucyfolk-stagin,

 

You should be getting products/update webhooks when you change the description of a product. Can you provide some information regarding the shop, date and product ID that you are not receiving the webhooks for? 

 

Cheers

 

 

mikedasilva | Developer @ Shopify 
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lucyfolk-stagin
Shopify Partner
6 0 0

 

Hi there,

Thanks for looking into this for me.

I just ran another test:

Store
incu-staging.myshopify.com

Product
4510847664201

5.35am, 26 January 2021 UTC
Changed variant compare at price on all variants, and successfully received at webhook call to:
http://incu.au.ngrok.io/webhooks/products/update

5.36am, 26 January 2021 UTC
Changed the price on all variants, no webhook calls received.

5.39am, 26 January 2021 UTC
Changed the description on the product, no webhook calls received.

Cheers,
Mark

 

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