Not able to get refund data when order status is fulfilled.

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New Member
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Hello everyone,

 

Currently, we are using an API (i.e Refund URL) to get all the refund and partial refund information. Shopify system allows us to create a refund of orders when order status is fulfilled, however, we are not able to retrieve the refund and partial refund information using the same API if the order status is fulfilled.

When we analysed the response we found that:
a. if the order status is not fulfilled then in response we are getting closed_at key value is null .
b. if the order status is fulfilled then closed_at key value having some date (#Assumption: fulfilled order date).

So, can you suggest a way to get a refund and partial refund information if the order is fulfilled at Shopify end?

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Shopify Staff
Shopify Staff
327 62 45

Hi @khanshahbaz104 

 

Have you utilized the Refund API? https://help.shopify.com/en/api/reference/orders/refund

Vix | Developer Support @ Shopify
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New Member
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Hi,

 

Requirement: Need to get refund information of all the orders that are refunded in a particular interval of time.

 

I am using API: https://bebe-dev.myshopify.com/admin/api/2019-10/orders.json?financial_status=partially_refunded&clo... to get the orders refund information.

 

​As per my knowledge, using the Refund API: https://help.shopify.com/en/api/reference/orders/refund   we only get the refund information of a single order. 

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Highlighted
New Member
3 0 0

 

Currently, we are using an API (i.e Refund URL) to get all the refund and partial refund information. Shopify system allows us to create a refund of orders when order status is fulfilled, however, we are not able to retrieve the refund and partial refund information using the same API if the order status is fulfilled.

When we analysed the response we found that:
a. if the order status is not fulfilled then in response we are getting closed_at key value is null .
b. if the order status is fulfilled then closed_at key value having some date (#Assumption: fulfilled order date).

So, can you suggest a way to get a refund and partial refund information if the order is fulfilled at Shopify end?

 

Can someone please get back to us on it?

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