Not always receiving order creation webhooks

GaryMadden · ‎02-12-2019

Hi there,

I'm seeing a problem where our app has stopped receiving about 40% order creation webhooks. This is only affecting one merchant at the moment. The only thing common to all of these missed orders is that each order has a blank cart_token field.

Is there any situation where Shopify decides not to send an order creation webhook even if the order has been created?

Thanks,

Gary

jessicaxie · ‎02-15-2019

Hello Gary,

I am a developer working on Shopify's webhook system. I can confirm from our log that the webhooks have been sent and received a 200 from webhooks.nosto.com. This is the webhooks and their corresponding timestamp in UTC which we receive a 200 response. Hope this can help you debug.

https://fnova.myshopify.com/admin/orders/846016774268.json: 2/12/19 2:32:52.000 PM

https://fnova.myshopify.com/admin/orders/845845823612.json: 2/12/19 9:07:10.000 AM

https://fnova.myshopify.com/admin/orders/846058586236.json: 2/12/19 3:10:51.000 PM

https://fnova.myshopify.com/admin/orders/846058553468.json: 2/12/19 2:32:52.000 PM

Regards,

Jessica Xie

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Josh · ‎02-13-2019

Hey Gary,

To be perfectly honest no explanation for this immediately comes to mind. Would you be able to provide a sample order ID where this happened so I could take a look at our logs?

Josh | Shopify
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GaryMadden · ‎02-14-2019

Hey Josh,

The orders listed below weren't sent as webhooks. Just so you know, I have been put in contact with Shopify support through our merchant and I've forwarded them the relevant information. I just want to make sure I'm not spamming you with the same issue 🙂