Not receiving app/uninstalled webhooks anymore.

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Shopify Partner
59 2 8

It appears our app is not receiving app/uninstalled webhooks anymore.

Is there a known issue at the moment?

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Shopify Partner
1 0 1

Same issue

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Shopify Partner
59 2 8

Good to hear we're not going crazy.

@shopify ?

It's been broken for at least 48 hours and I had to raise multiple tickets but it's literally impossible to reach dev support these days.

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Shopify Staff
Shopify Staff
479 37 101

Hey @ClementBR @OnltrApp 

 

We are taking a look at this already.  Could you let me know a bit of info for your affected app?

 

- App name

- Merchants affected? (all, or just a subset)

- Webhook version

 

Cheers!
Ryan

Developer Experience @ Shopify
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Shopify Partner
59 2 8

Webhook version is 2019-10

 

I DM'ed you to provide more details.

 

We did receive a couple webhooks since a couple of hours ago so maybe the issue was fixed?

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Shopify Staff
Shopify Staff
479 37 101

Looks like we've identified an issue, and are working on resolving it! Please bear with us.

Developer Experience @ Shopify
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Shopify Partner
59 2 8

FYI it is still happening

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Shopify Staff
Shopify Staff
479 37 101

We've identified a fix and are implementing it now.  After the fix goes in we are going to restore any webhook subscriptions that were inadvertently lost (skipping ones that were re-created), and then reconcile any missed webhooks!

 

Please let me know if you have any more concerns on this.

Developer Experience @ Shopify
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Shopify Partner
59 2 8

Can you please expand on that last comment?

Has the issue impacted other topics beyond app/uninstalled?

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Shopify Partner
59 2 8

" and then reconcile any missed webhooks!"

 

Does that mean that the all the webhooks that were not sent will be sent once the fix is deployed?

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