I use a private app to update orders using the GraphQL Admin API. When I commit the edited order using https://shopify.dev/docs/admin-api/graphql/reference/mutation/ordereditcommit?api[version]=2020-04 I set the notifyCustomer argument as true but the customer does not receive a notification email. What might be the problem and are there any workarounds?
Solved! Go to the solution
I too went through a test case and never received any e-mail notification after this commit completed successfully. I added a dummy custom item to the order and committed it. Saw the transaction in the web admin order timeline, with the added order item along with a test note. But no e-mail was triggered. Perhaps someone from Shopify's team can chime in?
This is an accepted solution.
I just tested this myself but everything worked as expected. Editing an order to remove or add quantity sent an e-mail as expected:
The api_client I'm using has full access to the store, can you confirm if your apps have customer access?
As well, kindly provide the ids of the orders you edited in your tests and I'll use that to investigate further.