Order update webhook is not fired on order shipping address update

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Tourist
6 0 3

After an order is created, when we edit the shipping address for that order, the "order/updated" webhook is not fired.

It happened recently as never we had any problem with it before.

Also it seem that if we make any other changes, we receive well the "orders/updated" webhook, for example editing the notes.

Did anyone also experience the same problem ?

It's maybe not related but we subscribe to the webhooks via graphQL with webhookSubscriptionCreate

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Shopify Staff
Shopify Staff
26 3 4

Hello Renan, this is a problem that's been effecting a few merchants and we've been looking into today, I'll give you an update as soon as possible. Thank you

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New Member
1 0 0

@marcusradica Is this still being investigated. We are also seeing this issue.

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New Member
1 0 0

I am sitting with the same problem. Changes to the Shipping Address do not fire any webhooks. This is causing a lot of support calls and confused customers on our side. Would be great to get some feedback on this. 

@marcusradica  ?

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New Member
3 0 0

When will this be fixed? This issue has been going on for a long time.

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Shopify Partner
2 0 0

Hi we are seeing the same issue - is there any update?

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New Member
1 0 0

we are seeing this too

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Shopify Staff
Shopify Staff
26 3 4

Hey All! This issue has been looked into, a fix to ensure the order update webhook is fired on an order shipping address update is coming soon

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New Member
12 0 0

We also have this issue.

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