Topics covering webhook creation & management, event handling, Pub/Sub, and Eventbridge, in Shopify apps.
Hi there,
If have a webhook issue on orders that are being updated. Normally when I change something like the note, I get a direct response from the webhook service, but now I have several of my orders not triggering the webhook service, while others do. There does not seem to be a common thing in the firing/non-firing orders. Does anyone recognize this problem? And what did you do about it? 🙂
Help would be great!
Ronald Vonk, the Netherlands
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This is an accepted solution.
Hi @mikedasilva,
Thanks for your response (await response :-p), you helped me in the right direction!
I was responding allright with statuscode 200, but my request handling was kind of flawed, so I was just lucky it sometimes passed ;-).
This way it is working allright (maybe other users may find this helpful):
Best regards, Ronald
Hi @ronald-vonk
Would you be able to provide a little more information on what you are experiencing? It sounds like you're referring to the orders/updated webhooks, is that correct? You can DM me your shop where you are seeing these not getting fired and I can try to look into them.
Cheers
To learn more visit the Shopify Help Center or the Community Blog.
Hi @mikedasilva
Thanks for your quick response :-).
And you're right: I was referring to the orders/updated webhook.
Some orders that are not responding on updates:
https://binthouttest.myshopify.com/admin/orders/2812155920480
https://binthouttest.myshopify.com/admin/orders/2754407891040
https://binthouttest.myshopify.com/admin/orders/2754327511136
These orders however are responding like expected:
https://binthouttest.myshopify.com/admin/orders/2854535200864
https://binthouttest.myshopify.com/admin/orders/2821675221088
https://binthouttest.myshopify.com/admin/orders/2790052560992 (this one has status 'archived' like above three, but is still 'updatable'!
Thank in advance!
Ronald
Hi @ronald-vonk - I took a quick look and I see that there are webhooks being fired and successfully received for some that you said were not. How are you determining that you are not receiving them? I can provide some IDs for them if that will help you with tracking them down in logs on your side.
Cheers
To learn more visit the Shopify Help Center or the Community Blog.
This is an accepted solution.
Hi @mikedasilva,
Thanks for your response (await response :-p), you helped me in the right direction!
I was responding allright with statuscode 200, but my request handling was kind of flawed, so I was just lucky it sometimes passed ;-).
This way it is working allright (maybe other users may find this helpful):
Best regards, Ronald