Order webhook sometimes firing, sometimes not...

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ronald-vonk
Tourist
4 1 0

Hi there,

If have a webhook issue on orders that are being updated. Normally when I change something like the note, I get a direct response from the webhook service, but now I have several of my orders not triggering the webhook service, while others do. There does not seem to be a common thing in the firing/non-firing orders. Does anyone recognize this problem? And what did you do about it?

Help would be great!

Ronald Vonk, the Netherlands

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mikedasilva
Shopify Staff
Shopify Staff
40 3 2

Hi @ronald-vonk 

Would you be able to provide a little more information on what you are experiencing? It sounds like you're referring to the orders/updated webhooks, is that correct? You can DM me your shop where you are seeing these not getting fired and I can try to look into them.

Cheers

 

mikedasilva | Developer @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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ronald-vonk
Tourist
4 1 0

Hi @mikedasilva 

Thanks for your quick response :-).
And you're right: I was referring to the orders/updated webhook.

 

Some orders that are not responding on updates:

https://binthouttest.myshopify.com/admin/orders/2812155920480

https://binthouttest.myshopify.com/admin/orders/2754407891040

https://binthouttest.myshopify.com/admin/orders/2754327511136

 

These orders however are responding like expected:

https://binthouttest.myshopify.com/admin/orders/2854535200864

https://binthouttest.myshopify.com/admin/orders/2821675221088

https://binthouttest.myshopify.com/admin/orders/2790052560992 (this one has status 'archived' like above three, but is still 'updatable'!

 

Thank in advance!

Ronald

 

 

 

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ronald-vonk
Tourist
4 1 0

Any updates on this @mikedasilva?

Would be appreciated!

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mikedasilva
Shopify Staff
Shopify Staff
40 3 2

Hi @ronald-vonk  - I took a quick look and I see that there are webhooks being fired and successfully received for some that you said were not. How are you determining that you are not receiving them? I can provide some IDs for them if that will help you with tracking them down in logs on your side.

 

Cheers

mikedasilva | Developer @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

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ronald-vonk
Tourist
4 1 0

This is an accepted solution.

Hi @mikedasilva,

Thanks for your response (await response :-p), you helped me in the right direction!

I was responding allright with statuscode 200, but my request handling was kind of flawed, so I was just lucky it sometimes passed ;-).
This way it is working allright (maybe other users may find this helpful):

ronald-vonk_0-1611131554971.png

Best regards, Ronald

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