Payeezy / Shopify Partner

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Our First Data rep contacted us about a required update to Payeezy javascript code.  Shopify staff claim that Payeezy is responsible to make the code changes.  First Data claim they have no existing relationship with Shopify and we, the client, need to make the changes.  Obviously we have no access to do so.


First Data claim they can't get in touch with Shopify - nobody answers the phone.


Can anybody help resolve this log jam and get Shopify and Payeezy talking to one another?