Recurring Billing Charge Accepted but not Activated

excelweb
New Member
2 0 0

Hi,

I've got my first app approved on the store but running into an issue that I can't seem to replicate on my side. A store owner has upgraded to premium version of the app and accepted the charge which I can see in the logs. However, the charge was never activated. Is there a way I can manually activate the charge?

I should note this seems like an isolated instance as we've had other stores successfully upgrade the app.

I'm using Laravel Shopify wrapper for my app. I'm just not entire sure on how I should proceed and any help would be great!

Thanks!

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David_OL
Shopify Partner
57 1 4

I've had an instance of this where the charge is now stuck in the "accepted" state. I am using the latest API (2021-01).

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excelweb
New Member
2 0 0

Hey David, 

Were you able to activate the charge manually or how did you go about solving the issue? I

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David_OL
Shopify Partner
57 1 4

Yes I had to manually activate the charges so I've now got that in place if charge status == 'accepted' then activate.

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