Request: Add Comments to Order via API

tgadf
Shopify Partner
4 0 9

It would be really useful to be able to add Order comments (that show up in the Timeline) via the API. 

 

2019-09-12 at 1.11 PM.png

 

Josh
Shopify Staff
Shopify Staff
1131 82 191

Hi @tgadf , 

 

This is definitely feedback that I can pass along. Do you have an example use-case in mind if you were able to do this? 

 

It's often helpful to have potential use-cases included when requesting new features, so if you have anything in mind feel free to reply to this post to let me know.

tgadf
Shopify Partner
4 0 9

@Josh, thanks for your reply. Yes, I have a couple different scenarios in mind:

 

The simplest one is support tracking. I'd like to add a comment whenever we receive a support request from a customer that references an order.

 

Similarly, we're using some 3rd-party tools to track parts of our order fulfillment workflow (vendor shipments, fulfillment center receiving inventory, etc), and I'd like to be able to post updates in comments to the Shopify order page.

Josh
Shopify Staff
Shopify Staff
1131 82 191

Hey again @tgadf , 

 

Makes sense to me - thanks for getting back in touch! Consider your feature request created. 

 

In terms of your fulfillment-related concerns though, I think our coming fulfillment orders feature will help a lot with that. 

Djurmamman
Explorer
54 4 5

An order is the essence of the webshop flow. So many things is connected to the order. Support ticket, invoice, ordered items instructions, instructions for warehouse staff, and much, much more.

 

It would help my business indescribable lot if we are able to post to order timeline thru the API. This is requested since 2016 in the forums :( 

joose
Shopify Partner
14 0 3

This is a feature I would like to see as a shipping label app creator. So many use cases for this feature.

parasmk
Tourist
3 0 3

This is an invaluable feature as rightly pointed by some users already.

 

Do we have a timeline for this feature implementation?

maddos
New Member
2 0 3

Hello,

 

is (or when) this feature still planed to be release?

Scott_Imbrie
Tourist
4 0 1

This would be a big one for us.

The primary reason is that if the API also allowed tagging of users within the API added comment we would then be able to omit some additional amount of logic with regard to internal notifications.

I assume this could have far reaching effects for many apps beyond our internal work but more over strengthening / augmenting the breadcrumb trail within the order history makes it potentially possible to interface secondarily between apps using only the comments section of the order as a common datastore.

 

 

Greg_Kujawa
Shopify Partner
965 80 204

Yep, this is a common theme. Seems a lot of developers could utilize this endpoint being read/write and not read-only --> https://community.shopify.com/c/Shopify-APIs-SDKs/Expose-the-timeline-through-an-API/td-p/205764/pag...