Service is unavailable. for orders.json creation

BackerkitEng
New Member
1 0 0

Hi there,

we have a client who is trying to integrate with us, and they are getting "Service is unavailable" responses when trying to create new orders via the API credentials they provided to us.

Attaching an example request id:

       "x-request-id"=>"a4c881dc-71e4-405a-9e39-3a6ecbb4d34d",

 

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awwdam
Shopify Staff
Shopify Staff
95 10 5

Hey @BackerkitEng,

Thanks for providing that x-request-id and insights on the error you are seeing. While we can't provide authenticated support though through these forums at this time, I can pass on some insight based on experience when coming across this type of error. Service is unavailable would generally be an expected error returned by stores on a plan that isn't capable of processing orders, when attempting to create an order via API (ie. a developer or pause and build plan). 

My best suggestion would be to first confirm if your client is on a plan that includes order creation as part of the feature set, and if so, have them reach our support service directly for authenticated and more direct assistance - Cheers!

awwdam | API Support @ Shopify
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