Shipment tracking not updated

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I am developing a fulfillment service app for shopify. Recently the tracking became unavailable up until the order is delivered.

I have successfully updated the tracking info before and it appeared in Order view. See the screenshots below. Now I can only see tracking info when the order is already delivered. I can confirm that the shipment status is correctly updated, but not shown in Order page.

They say, I might need an actual paid plan for the tracking to work, but why did it work before then? 


Tracking works properlyTracking works properlyTracking is visible after order is deliveredTracking is visible after order is deliveredShipment status is correctShipment status is correctTracking is missingTracking is missing