Shopify API: Product update events

Solved
RobertFXR
Excursionist
20 0 1

Hi there - we have certain custom automations in place on our sites that fire when a product is updated. We notice though, that the events don't seem to fire consistantly when updates are made via CSV import (which we do using the excelify app) or by our netsuite connector, Celigo.

Does anyone know if this is expected, and if there are any ways around this?

Thanks!

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SBD_
Shopify Staff
Shopify Staff
1081 146 193

This is an accepted solution.

Hey @RobertFXR,

 

It's difficult to predict which webhooks an app will trigger, it depends on what the app is doing. Be sure to review webhook best practices:

 

Your app should not rely solely on receiving data from Shopify webhooks. Since webhook delivery is not always guaranteed, you should implement reconciliation jobs to periodically fetch data from Shopify.

RobertFXR
Excursionist
20 0 1

Thanks for this. I wondered if this was the case.

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muhammadFaisal
New Member
1 0 0

Requirment: 

As I am synchronizing Shopify Order with my Database using restful APIs and I am using this API  

https://sapphire-online.myshopify.com/admin/api/2020-07/events.json?filter=order&created_at_min=2020...

to get event records which are recently updated on shopify. 

Result of This : 

{
    "events": []
}
 
This API is not working except Confirm verb. 
 

as per shopify documentation update event is not working, its returning only Confirm records. kindly provide solution for this. I already try Weebhooks ,

 

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