Hi, I've searched and can't find an answer. I'm in the Netherlands and trying to link my Instagram with my Shopify business accounts. I have a FB Business account and everything seems to line up but can not get my products to transfer. While FB Commerce may not accept non-US companies, Instagram says the NL is now able to connect. Please keep in mind, I am NOT tech savvy!
I've tried to use both the facebook pixel and download catalog options. I seem to get blocked both ways. When I connect my FB page as a Sales Channel, after I select my FB page in the drop down, I have to agree to FB terms and it asks for my Shopify page. After entering the page, I get the following error message:
500 Internal Server Error If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.
When I go through FB Catalog Manager (I've added the FB pixel to Shopify under preferences), I get a message saying that I have to 'Install required metadata tags" to my Shopify pages (something well beyond my knowledge).
I have another website that uses Squarespace and this took like 10 minutes of downloading the product as a spreadsheet. When I go the 3rd route of downloading my products (around 200), the columns are completely mismatched and impossible to deal with . I'd have to manually create a sheet.
Any suggestions. I've read about adding code to my theme (Brooklyn) but this seems like an extreme measure for something that should be so simple.