Shopify Reports are not matching the values that we get via the Shopify API.

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New Member
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Hi Shopify API team,

I'm writing in the name of our mutual customer.

Recently we've found discrepancies were Shopify Reports are not matching the returned data via the Shopify API.

We are getting completely different values to those in Shopify Reports regarding Orders related metrics.

 

I can provide the API request and response via a private message to ensure customers privacy.


Please let me know how I can provide additional information to troubleshoot this issue further.

 

Thank you,

 

Andrej

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Shopify Staff
Shopify Staff
75 7 10

Hey @Databox,

 

Sent you a private message

JB | Developer Support @ Shopify
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