Shopify Reports are not matching the values that we get via the Shopify API.

Databox
New Member
1 0 0

Hi Shopify API team,

I'm writing in the name of our mutual customer.

Recently we've found discrepancies were Shopify Reports are not matching the returned data via the Shopify API.

We are getting completely different values to those in Shopify Reports regarding Orders related metrics.

 

I can provide the API request and response via a private message to ensure customers privacy.


Please let me know how I can provide additional information to troubleshoot this issue further.

 

Thank you,

 

Andrej

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_JB
Shopify Staff
Shopify Staff
750 86 163

Hey @Databox,

 

Sent you a private message

JB | Developer Support @ Shopify 
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mehdi_bartari
New Member
1 0 0

We are having the same issue with Shopify data in Databox, the only matching number is total sales. Shipping, taxes, returns, discounts, they are all different. Any solution for this?

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