We've been consistently having orders 'not appear' at Zapier from Shopify (Plus), and in contacting Zapier and further investigation, it looks to be an issue with Shopify webhooks. The missing orders have no identifiable similarities, and approximately 3-5 orders do not come through to Zapier every day.
The developers at Zapier have said:
We seem to be getting some webhooks, but not all, likely only for the other orders that do make it through. Shopify is supposed to make webhook posts to this URL: https://hooks.zapier.com/hooks/standard/1809021/8d0bd35761e24ff1a4b8383cff2b7be3/ -- this should give the folks at Shopify something to search by -- to summarize, does Shopify see a log of an outbound message with <any one of the missing order IDs> on the sender side? I'll also dig further into whether this is a widespread issue and put in a bug report for this if I find other users running into it.
I have a list of orders to search for if it's possible to see which orders fired Shopify webhooks and which did not, if that's testable at the Shopify end, but I have been directed here by Shopify support.
If someone could feedback it would be much appreciated. Thanks in advance,
Can you provide a few order_ids for orders that didn't fire? I don't see any errors in our logs for the URL you provided, but I'll check if the specific orders show anything.
JB | Developer Support @ Shopify
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Yeah no problem, these two orders never made it over to Zapier via the webhooks:
Zapier are looking into it at there end as well because they have now found that two other customers are having the same issue, but suggested I get in touch with you too to see if there’s any evidence in your logs of issues as well.
Thanks for your help in advance.