Site is not processing stock overnight files

Highlighted
New Member
1 0 0

Hi there

We are having issues with an API integration we have between our Shopify and warehousing system. It appears the site is not processing the stock overnight files. So my questions are:

  1. is there any security setting blocking file process overnight 
  2. do you zeriose stock prior to processing the file  and then if you cannot access or process the file the stock stays as zero ?

Thank you

Kind regards

Kate

0 Likes
Highlighted
Shopify Staff
Shopify Staff
192 8 44

Hi Kate,

Thanks for the question!

1) We don't have any time of day restrictions on the API, it sounds like there may be some issues with the app itself.
2) We don't zeroize any stock, we respect the values that are sent via API. If there's an error, we just don't make any changes to the inventory.

We also answered this question live on stream if you want to see the explanation there!

0 Likes