Submitting App gets rejected for "App must be served over HTTPS"

dom-linq
Shopify Partner
32 1 9

I have an app that was previously approved but now I need to submit again under a different app because the app listing slug and App Bridge URL extension are wrong. However, now that I created a new app I am getting an auto rejection saying 'App must be served over HTTPS.'.  Even though the app is served over HTTPS and I verified it. Also wouldn't I not be able to view the app if it was not served on HTTPS? 

 

The auto-check system seems very unreliable because I was having similar issues the first time getting the app approved. My experience is that it would get through at random submissions with no change in the app. Please let me know if there are any steps I can take to prevent this.

 

Thanks for the help.

istilo
New Member
1 0 1

I am having the same problem. Support via chat is not helpful. Any updates on this?

codyd
Tourist
3 0 2

This is happening to us too.  We don't have any http endpoints in our app, nor are there any references to http in our app setup.  Any ideas on how to debug this?

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Greg_Kujawa
Shopify Partner
1016 83 229

Just a wild guess (which is probably wrong), but is the app server on your end dropping down to deprecated TLS SSL? For example, anything less than TLS 1.2?

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codyd
Tourist
3 0 2

This resolved itself after a retry, a bit puzzling as to why, but the end result is that it's no longer an issue.  For others coming here with a similar issue, waiting a bit and trying again may resolve the issue.

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Dan_Merns1
Shopify Partner
2 0 0

Had the same issue

I used this site to help locate potential issues https://www.jitbit.com/sslcheck/

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Dan_Merns1
Shopify Partner
2 0 0

And make sure all of the links on your App Setup page are https

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timmyg
Tourist
4 1 0

@codyd @Dan_Merns1 @dom-linq @Greg_Kujawa @istilo 

Hi - I am receiving the same response from shopify (App must be served over HTTPS.)

My app - dashboard.moonwalk.com is served over https, all my links in the app setup/listing are https, so I'm not sure what the path forward is.

Any help would be greatly appreciated!

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timmyg
Tourist
4 1 0

FYI - I spoke with dominic in chat and he said to resubmit it in and Incognito window because the automation was rejecting it for some reason - and that seemed to do the trick (at least get through the automated approval). 

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dom-linq
Shopify Partner
32 1 9

Sorry @timmyg, I have not replied to this but I highly recommend checking out what @Greg_Kujawa had mentioned. I was on TLS 1.2 for my Nginx settings and it prevented me from receiving webhooks from Shopify as well as the automated check when submitting. When I added TLS 1.3 version my webhooks started to work again and the submission process was more smooth.

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