Submitting an App for review - Rejected

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Shopify Partner
18 0 9

Hi,

 

I attempted to submit an app for review, and didnt get past the first test. 

Got:

 

App must install successfully
App not requesting access to shop immediately after clicking "Add App". Expected OAuth to be initiated during install or reinstall at https://appstoretest5.myshopify.com/admin/oauth/request_grant but was directed to https://our.install.url.

 

Now, I've tested this:

  1. install via the url: https://our.install.url?shop=some.shopify.url
  2. install via the app: MoreActions->TestOnDevelopmentStore

Each time:

  1. request-grant page is shown
  2. install unlisted app is clicked
  3. oauth process completes. embedded app is loaded.

 

Checking the logs of when the testing occurred, I can only see the install url being loaded, and the confirmation step never occuring.

 

Would the usage of the App-Bridge affect this?

Any ideas on what I should check?

 

 

 

4 Likes
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Tourist
3 0 1

Hi Nolan! 

 

Me and my team are having the exact same problem, when it installs correctly when testing on our dev store but get's rejected because of the redirect. 

The thing I noticed that the rejection message is talking about is before request-grant page is shown it does redirect to the auth page, but that should be norma behaviour since I see a lot of apps on the store doing that

 

Btw, the setup we are using node.js with latest koa packages, AppBridge and React, pretty much the same setup as in this tutorial - https://developers.shopify.com/tutorials/build-a-shopify-app-with-node-and-react/set-up-your-app

 

We have submitted an app a month ago with the same setup and nothing done differently and we got approved so I highly doubt it has anything to do with App Bridge.

 

Hope, that someone has a solution to this,

Ralfs 

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Tourist
3 0 1

I have a guess of what the issue could potentially be by comparing my last apps submission,

 

If you have a look at  https://appstoretest5.myshopify.com/ it is a password protected site, but when we submitted the first app it wasn't a password protected site, so if the automatic review system doesn't or incorrectly logs in it's obvious that we would stay on the auth page,

 

Just a guess tho,

Ralfs

1 Like
Highlighted
New Member
4 0 0

Hi,

 

I am facing the same issue. 

 

Got following message

 

App must install successfully
App not requesting access to shop immediately after clicking "Add App". Expected OAuth to be initiated during install or reinstall at https://appstoretest5.myshopify.com/admin/oauth/request_grant but was directed to https://xxxxxxx.com/xxxx

 

I am sure this is something to do with their end. Hope this gets resolved soon.

 

Sky

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Tourist
6 0 1

I am seeing the same thing. Not sure how I can reproduce this. I also redirect to the charges page (during the "afterAuth" @shopify/koa-shopify-auth step) for the merchant to approve the plan or free trial

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I got the same issue, any solutions?
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Shopify Partner
18 0 9

@cmccaw Take a look at this response by @vbuhlev 

 https://community.shopify.com/c/Shopify-Discussion/App-Got-Rejected-due-Redirect/m-p/714327/highligh...

 

He's also using koa-shopify-auth and seemed to have gotten it working.

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Tried that and it did not work for me
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Tourist
6 0 1

Thanks @NolanM Yes, I saw that not long after I posted. That worked for me! I also had the subscription (appSubscriptionCreate) set to "test: true" in production. Not sure if that also made a difference but I haven't received a rejection yet

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