Tracking marked as DHL

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New Member
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Hello,

 

Can you look at the details of this order 99382377 for ejuices.myshopify.com store? Our shipping software sent this up as "USPS" and it keeps saying "DHL Ecommerce" on the Shopify interface? We just want to figure out where the issue lies so it can be corrected.

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Shopify Staff
Shopify Staff
1105 77 144

Hey @gsingh0317 , 

 

Sometimes carriers can have very similar tracking numbers, and in this case the tracking number submitted matches a pattern used by DHL. 

 

Because there was no tracking_company submitted with the request when the fulfillment was created, Shopify's auto-detection kicked in and automatically chose a shipping carrier to attach to the fulfillment (DHL). In the future, this can be overridden by explicitly defining a tracking_company when creating a fulfillment. 

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