Unable to respond to reviews put up by customers on my app

New Member
1 0 0

I'm not able to respond to the reviews that merchants have dropped on my app


when I go to the View and Reply to Reviews button via Shopify Partners, it takes me to the app listing page but I'm not able to post anything, it just opens the set of reviews.


Is this an access issue? But I used to be able to do it before

Shopify Staff
Shopify Staff
311 42 54

Hey @StuartLittle 

I'd recommend reaching out for help in your partners dashboard for more assistance. You can do this by selecting the "support" option in the sidebar. 

Kevin_A | Developer Support @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog