Very slow API

Zaxxo
Shopify Partner
1 0 0

Hello!

We request via GraphQL all the products from a shopify shop to export them. Normally it took 3 to 4 minutes which was okay. But since tuesday it takes 20 minutes or more.

Why is that? What has changed?

 

Thank you for your help and pardon my english.

 

Andreas

0 Likes
hassain
Shopify Staff (Retired)
Shopify Staff (Retired)
624 103 134

Hey @Zaxxo ,

 

If you are not already aware, you can check the Shopify Status page to see how our APIs are performing and to see if there are any incidents that may be effecting Shopify's performance. As of right now however, there are no reported incidents. As well you can also view the Developers Changelog to see if there have been any new changes to our API or our developer products. The last change however was on October 1st, and it was the inclusion of the GraphQL bulk operations feature.

 

If you are still experiencing very slow usage with our API, could you please provide the 'X-Request-ID' header from your API response? From this we can investigate the logs to see what might be slowing your API call down.

 

Hassain | Developer Support Specialist @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Matt_Goodwin
Excursionist
40 0 31

We are having the same issue.  Outlined on this thread.

 

Was this ever resolved?

0 Likes
annapurna
Tourist
12 0 2

Same issue with us. I have some queries for which we try until 20 minutes and yet it's running. 

0 Likes