Webhook SLA

New Member
1 0 0

Is there a guaranteed time for when an order/create web hook will fire? We have a number of systems that use this webhook including our inventory system. However we are seeing delays of a few hours for when these hooks fire. The means that for low inventory scenarios (shopify is calling use to get the latest inventory with the wrong values for a number of hours). This leads to over selling.


any help or clarity would be appreciated.

Shopify Expert
9418 9 1258

No, there's no guaranteed time that you will receive a webhook within.

If you have business critical timing events, you may want to poll the API for the data instead of waiting for the webhook.

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