Webhook orders/paid not fired on partially refunded orders paid by gift card

victor75
Shopify Partner
6 0 0

Hello,

I have an app for a customer that uses the orders/paid webhook to be notified whenever an order is paid. This allows us to import the order in our system.

However, they use a gift card system, and for these orders it seems the webhook orders/paid is never fired. The order status becomes "partially_refunded". Why is the orders/paid webhook not fired? Is there a way around this?

Thanks!

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SBD_
Shopify Staff
Shopify Staff
1062 143 186

Hey @victor75 

Do you have an example order ID you can share?

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victor75
Shopify Partner
6 0 0

Hey @SBD_ 

Sure, here are some examples: 3644438577333, 3645520445621, 3647273337013

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