Webhooks failed following a server change for my Shopify apps

VincentSAV
New Member
5 0 0

Hi everyone,

I have an app on the Shopify app store and I recently changed servers (I took a stronger one).

However, since I changed servers, all webhooks failed (shop/update and themes/publish)

We can't find where the problem could come from because we still have the same domain and all files have been copied...

And I also did not find any forum on this subject

Do you have a solution ?

Thanks a lot !

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disputify
Tourist
12 1 3

what do you logs say? is it possibly failing on the HMAC verification? Have you copied your keys over too?

Disputify fraud and fraudulent refund detection, free plan available: https://apps.shopify.com/disputify
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VincentSAV
New Member
5 0 0

Thank you for your reply !

I have copied the keys over, The same code was working before

Thanks

 

 

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disputify
Tourist
12 1 3

have you got logging enabled on the server? This will really help tie down what's causing issues.. probably worth adding some debugging steps to every part of the code you receive/process the webhooks

Disputify fraud and fraudulent refund detection, free plan available: https://apps.shopify.com/disputify
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