Webhooks for a Full Paused store

[Mete]

Hi,

Our app has a store which has a plan_name paused and plan_display_name Full Pause. It generates a massive amount of webhooks including product/updates. We don't see this behavior on other paused stores. Is this expected behavior?

Additionally, we are unable to unsubscribe the webhooks for this store. It returns an error 402 (Payment Required). Although we ignore all of these webhooks, we want to decrease the load on our servers. What is the best way to solve this problem without saying customer to uninstall the app?

Thanks

[mrad]

Hello,

The error 402 (Payment Required) is expected behaviour when attempting to unsubscribe for a paused shop. However, a paused shop (plan_name paused) shouldn't be sending out any webhooks, this is an issue that we're going to be looking into as soon as possible.

Thanks 

[Mete]

---

@mrad wrote:

Hello,

The error 402 (Payment Required) is expected behaviour when attempting to unsubscribe for a paused shop. However, a paused shop (plan_name paused) shouldn't be sending out any webhooks, this is an issue that we're going to be looking into as soon as possible.

Thanks 

---

Thanks @mrad ,

Let us know if you need additional details.

Thanks

[mrad]

Hello, we're looking into this now, can you provide more info on what kind of webhooks are still being sent out. I know you mentioned product updates, are there others?

[Mete]

---

@mrad wrote:

Hello, we're looking into this now, can you provide more info on what kind of webhooks are still being sent out. I know you mentioned product updates, are there others?

---

Hello @mrad 

Please see the ones below that I can catch from the logs.

products/update
inventory_levels/update

Thanks

[mrad]

Hey there, after researching this issue, sending out webhooks for products/updates, and other updates webhooks is expected behaviour since paused shops are still live and have an active storefront, just without an active checkout. Since the store owner can access the admin and update products and inventory, sending out these webhooks is expected. Sorry for the initial confusion!

[Mete]

---

@mrad wrote:

Hey there, after researching this issue, sending out webhooks for products/updates, and other updates webhooks is expected behaviour since paused shops are still live and have an active storefront, just without an active checkout. Since the store owner can access the admin and update products and inventory, sending out these webhooks is expected. Sorry for the initial confusion!

---

"While you are on the Pause plan, you can't access your Shopify admin, work on your store, or sell to customers."

https://help.shopify.com/en/manual/your-account/pause-close-store

Please check the difference between dormant and full pause states.

[mrad]

Hello, could you please DM me the IDs of the subscriptions you would no longer like to receive webhooks for. I can remove the subscriptions so that you'll no longer receive these webhooks and the customer won't need to uninstall the app