When an external fulfillment service app get fulfillment_id of a sales order

New Member
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We have set up a 3rd party fulfillment app in 2 of our Shopify stores. All the set up and access rights are identical. However, in one store, we see the app can automatically request a fulfillment of a sales order & auto generate a fulfillment_id. In the other store, the app cannot. 

 

Is there anyway we can know what set up of a 3rd party fulfillment app can trigger auto request a fulfillment and auto generate a fulfillment_id? Or is there anyway we can find out how from the store that we have it working? 

 

Thanks, 

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Shopify Staff
Shopify Staff
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Hey @HaleyN,

 

Does the app return any kind of error message in the other store?

 

Is there anyway we can know what set up of a 3rd party fulfillment app can trigger auto request a fulfillment and auto generate a fulfillment_id?

It would be best to contact the app developers directly (and provide examples of both stores). They should be able to compare the two stores and see what's up.

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New Member
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Hi @scottydont , 

 

Thanks for the reply. Turn out that we need to activate the multiple shipping origin option under the Shipping & Shipping rates set up. 

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