When does the customers/redact webhook send?

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New Member
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Hello,

 

I've recently been trying to test the mandatory GDPR webhooks, and based on the description of `customers/redact` I'm a little confused as to when it is supposed to be sent. If I make a deletion request on a customer's behalf, is the webhook sent immediately or in 10 days? I am pretty sure it was being sent immediately last week when I started testing this, but seems to have stopped now.

 

If anyone knows what the correct behaviour is please let me know. Thanks.

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Shopify Partner
1825 211 382

The webhook should trigger as soon as you hit delete.

Sergiu Svinarciuc | CTO @ visely.io
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New Member
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[post redacted]

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New Member
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Thanks very much for your reply!
 
It appears that the webhook is currently not being sent. I have all 3 GDPR webhooks going to the same endpoint, currently, but the only payloads I ever seem to receive are for `customers/data_request`; as far as I can tell, nothing is coming back for `customers/redact`. Do you (or anyone else who may be reading!) have any idea why this may be?

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Shopify Partner
1825 211 382

That is odd. If you are positive that there are no flaws in the logic and setup, you might want to reach to Shopify directly. We are getting our customer/redact requests.

Sergiu Svinarciuc | CTO @ visely.io
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New Member
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Update:

 

It turns out that the webhook is, in fact, sent after 10 days, when the deletion request is fulfilled. I had some webhook payloads come in today.

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