orders/create webhook not being fired for some stores for some orders

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abhishekj
New Member
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Hello,

We have a few apps on shopify appstore and we feel at times some orders in June  we did not got webhook requests one in 2nd june and also 15 June based on some customer complaints, 

 

Please let us know , if there was an issue at Shopify end and is it resolved?

 

thanks

A

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vix
Shopify Staff
Shopify Staff
535 105 106

This is an accepted solution.

Hi @abhishekj 

 

There were some webhooks dropped between June 12 23:00 UTC - June 17 22:00 UTC. With any webhook reliant application, I would suggest setting up some type of polling job to reconcile any missed webhooks. 

Vix | Developer Support @ Shopify 
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