product/update webhook not fired when editing inventory quantity 'in place'

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Shopify Partner
65 0 8

Hello,

I've had a merchant report an issue this afternoon where a product/update webhook is not triggerd when editing inventory quantity 'in place'.

To clarify, this works fine and triggers the webhook in less than 60 seconds:

1. Choose a product to edit
2. Under Variants, click 'Edit'
3. In the popup change the quantity and hit Save and close.
4. Observe the feedback message 'Variant was successfully saved'
5. Observe you receive a product/update webhook.

 

Doing it this way does not trigger a webhook:

1. Choose a product to edit
2. Under variants click on the quantity in the variants list.
3. Enter the new quantity and click 'Save' 
4. Observe the feedback message 'Product was successfully saved'
5. Observe no webhook is received.

Now, for fun, try this:

1. Choose a product to edit
2. Under variants click on the quantity in the variants list. 
3. Enter a new or changed SKU.
4. Observe the feedback message 'Product was successfully saved'
5. Observe webhook is received.

Is there any reason for this behaviour?

The webhook I'm testing has the id 4508961 if that's useful.

 

Developer of Back in Stock, the easiest way to increase sales on out of stock products. https://apps.shopify.com/back-in-stock
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Highlighted
Shopify Partner
5 0 0

I am having the same issue. Just updating the inventory does not trigger the webhook. Did you find a solution for this issue?

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Highlighted
Shopify Partner
65 0 8

No, unfortunately not.  If I do hear any further on this I'll update this thread. 

Developer of Back in Stock, the easiest way to increase sales on out of stock products. https://apps.shopify.com/back-in-stock
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