0 in stock or inventory not tracked status for ALL of my products

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New Member
3 0 0

Hello,

I have the Printful integration with my Shopify store. I was about to launch my store for the first time when I decided to check my product inventory first. Each product lists "Inventory as 0 in stock for " " variants" or "inventory not tracked ." However when i did a test purchase, it allowed me to select products for purchase without an "out of stock" warning. Can someone please help me understand this. I put alot of time into getting my storefront ready for launch but I don't want to launch it if no one can buy anything.

Thank you.

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Shopify Partner
71 2 2

Hi

If you don't want users to purchase your out of stock items you will need to untick "inventory not tracked". If this is ticked the actual inventory level is ignored and customers are able to buy no matter what your inventory level.

Regards

Tom

Over 16 years experience in operating ecommerce businesses.
DM me on here or via message at Channelup
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New Member
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Hi Tom,

 

Thank you for your response. What I'm trying to figure out is how can every shirt, sweatshirt or hoodie that i've mocked up thru Printful be out of stock? Mind you, I don't "keep" inventory so anything showing under that column, I'm assuming, would be Printful's inventory. Can anyone confirm this?

Thank you.

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Shopify Staff
Shopify Staff
303 26 65

Hi, @soufwestthreads!

I'm Miles from the Social Care team at Shopify. I just wanted to tag onto to the last comment on this thread. To stop out of stock inventory, unticking "inventory not tracked" is the best way to do this. It's also best to make sure "Continue selling when out of stock" is not ticked.

In regards to why so many variants are out of stock, you would need to direct this questioning to Printful directly. Although they are an app in the Shopify App Store, they are a third-party, so Shopify is unable to support any issues faced with the app. If you go into your Printful app, you will be able to find the contact details for Printful and ask them why so much stock is sold out. They will be able to make sure the products have synced correctly and let you know if it's an error or something they can fix for you.

If you do need a hand at all after speaking with them, please let me know.

While you're waiting for a response from them, have you thought about how you're going to market your products? I recommend checking out Shopify Compass. Shopify Compass provides you with webinars and courses on things like store design, marketing and more. It's 100% free for everyone and new content is being added all the time. This program will help you drive more traffic into your store and also convert that traffic into sales.

Have you heard about the Shopify Blog? It's got loads of great content on ways for you to drive sales into your store. I've got some great recommendations below that I'd recommend taking a look at:

Driving Traffic but No Sales?
* We give you 13 steps to improve your conversions.
* Who is your target audience, and does your sites look and feel cater to them?
* Is your business trustworthy? (Also see the next recommendation below for more on this)

The 39-Point Store Trust Checklist
* Work through a checklist to make sure your store is trusted by potential customers.
* Look at the "nice to haves" vs "must-haves" in your store.
* Do you have essential information for your customers to view, like policies?

I wish you all the best with your launch!

Miles | Social Care @ Shopify 
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