500 Server error with Product Reviews app

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New Member
6 0 0

I'm unable to finish installing this app, it just gives me a 500 error.

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Shopify Partner
46 0 10

Not sure which app you are using. Have you tried contacting the app's support?

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New Member
6 0 0

As it says in the title, the app is Product Reviews which I believe is a Shopify app.

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Shopify Partner
46 0 10

There is also one by Rivyo. If it's this one you are referring to ( https://apps.shopify.com/product-reviews ), I would email Shopify support.

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Shopify Staff
Shopify Staff
754 42 146

Hi All,

Katy here from Shopify! Thanks for posting here, and for bringing this to our attention.

I've just seen your email here too, Michael. Thanks for clarifying which app you are looking to install. 

I have placed a test on my own sample store, and am not able to replicate this at this time; the app does appear to be installing ok for me here

Would you be able to try to add this to your store once again? 

I suggest to clear your browser cache or perhaps test from a different browser. 

Do please keep me updated on how this goes for you!

Cheers,

Katy 

Katy | Social Care @ Shopify
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New Member
6 0 0

Thanks, but I have already cleared my browser cache, tried a different browser, and also used the Shopify mobile app to install the app, and I get the same thing each time, so I don't think its a browser issue.

 

 

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Shopify Staff
Shopify Staff
754 42 146

Hi Michael,

Thanks for getting back to me, and for linking the error here.

In this case, I would like to pass this through to our technical team, to have a closer look into this for you. 

I have sent this through via your current ticket. Do keep an eye on this, as we will be back to you as soon as we have an update. 

Thanks again!

Katy
 

Katy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
30 0 0

Hi @Michael_Banker ,

 

Check out the new app,
I guarantee you will be delighted.

https://apps.shopify.com/aliexpress-reviews-importer

 

Reviify is the fastest way to get your shop up and running with minimal frustration. Simply sign up, add your details, and let the app handle your review management.

Install the app and choose your package. You can easily import reviews, set up notifications and popups for future reviews, and import everything you need from Aliexpress easily.

 

Kind regards,

 

Sara

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