“A store with that domain name already exists” when adding a domain

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mikealpha
New Member
2 0 0
Hi,
I have a problem, if i try to use my existing domain : saturnpets.com it says error
"a store with that name already exists"
 
i bought the domain from go daddy few days ago and never connected to any of the stores.
I tried to connect it my my store :headupstore.myshopify.com
but its giving this error.
 
Thank you
 
Ryan
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mikealpha
New Member
2 0 0

Guys this is SOLVED by The Wonderful support team at shopify..

I just cant delete it sorry.

 

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Peter
Shopify Staff
Shopify Staff
1993 148 425

Hey, @mikealpha!

 

The domain was likely purchased and used on a previous Shopify account before you became the owner of the domain; however, when the previous owner of the domain closed their store, they did not remove the domain from their domain manager. To get this fixed up, we'll need to verify that you own the domain by having you provide a screenshot of your domain manager that shows the domain is under your GoDaddy account. I've gone ahead and sent you an email to provide a more secure method of providing this screenshot. Once you've replied there, I can help get the domain removed.

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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yb11206
New Member
2 0 0

im having this same issue

how could I resolve this ?

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Peter
Shopify Staff
Shopify Staff
1993 148 425

@yb11206 

 

Sure thing! I've sent you an email. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

fmureverwi
New Member
3 0 0

Hi Peter,

Im getting the same error if I try to connect my customized domain to my shopify store. Kindly please email me at fmureverwi@gmail.com so that i can send you the information to help me solve the issue. Thank you.

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Peter
Shopify Staff
Shopify Staff
1993 148 425

@fmureverwi 

Thank you for letting me know! I've sent you an email to help get this fixed up. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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nattanarcilla
New Member
2 0 0

Hi Peter,

Can you help me with this error as well. I'm in contact with other Shopify support staff but it seems they are not able to fix it until now.

Thank you in advance for your assistance.

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Peter
Shopify Staff
Shopify Staff
1993 148 425

@nattanarcilla 

Sure thing! I have sent you an email. Please respond to the email with all of the requested information so I can help get this resolved. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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nattanarcilla
New Member
2 0 0

Thanks a lot. Already replied to your email.

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