ARRRGGHH!!! Google app checklist is STUCK and GLITCHING!?

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New Member
3 0 0

OKAY

SO!

The Google app automatically updated itself when I completed the first two checklist requirements. Great! I figured, as I complete the rest, the app will continue to automatically update and open up the next step. Neat.

But, it didn't.

Stumped, I checked over the explanation video of how to go through the setup process. IN THAT VIDEO, there is a popup menu you can interact with to proceed with the steps. In my case, however, I don't quite get a popup menu. PROOF!!:

1. The checklist, saying I need to confirm that I have policies in clear view on my site. Ok, cool. I click on it.

b4.jpg

 

2. After clicking on it, the popup menu pretends to show up but thennnn...

opening.jpg

3. The window basically shouts "SIKE!" at me, and shows only this instead:

it said SIKE.jpg

I'm unable to click on ANYTHING effective. I can highlight the text.........................but that doesn't advance the checklist or solve my problem. haha

 

4. I have the policies on my site in two different locations, but I'm still unable to advance with the checklist. 

HMMM.jpg

Speaking of twos, I've tried getting past this issue on 2 different computers, 2 different operating systems and 2 different web browsers. Nothing has worked. It's been a week!! I contacted Google Merchants and they said this error was on Shopify's side, so, here I am!!! 

I'm not the only one with this issue, right? ;_; Any pointers to help a sistah out?

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Shopify Partner
506 13 100

You seem to have technical issues, I recommend you contact the app support team you are using. If it's Shopify, contact Shopify.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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New Member
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PROBLEM SOLVED!!!

Many thanks to Robyn from Shopify~!!!!!!!!!!! She thoroughly walked me through multiple possible routes to fix the issue, and one of them worked!!! So I was able to finish the Google Channel checklist!!! *dances*

I had to complete it via mobile, as opposed to using my desktop browsers. For some odd reason, they just refused to allow me to manually continue and glitched. But hey, prollum solved now!

 

THANKS AGAIN, ROBYN!!!!!!!!!!!! She deserves a triple raise!!

 

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New Member
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Yep yep! I sure did~!

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