About Tracktor -order tracking app active status

zannatun
New Member
2 0 0
Hi
 
I have a query as I can see a notification about Tracktor by ShopPad app status on the Shopify dashboard is showing as follows:

"The recurring application charge status for Tracktor by ShopPad was updated to expired.
24 June 2021, 12:00 BST"

I just wanted to know if anyone can help what does this mean and if this app is working properly & not expired? Please help with what should I do and if this is a concern as we want to keep using the app. I have attached a screenshot.
 
Thanks in advance
 
 
Regards,
Zannat
 
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Michal_Morek
Shopify Partner
821 73 139

Hi @zannatun 

I'm sorry for your inconvenience.

Did you contact the support of the concerned application? You should contact them for more effective help.

Here are more details about their support:

ShopPad contact page

Emails:

Phones:

  • 1 (888) 735-3133
Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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zannatun
New Member
2 0 0

Hi @Michal_Morek 

 

Thank you for your response.

I tried to get in touch with theshoppad team at contact@theshoppad.com  before reaching out to Shopify. They pointed me in your direction for better understanding. I have attached their response. are you able to help me out on this? Do you think this is an issue?

Appreciate your help.

Best,

Zannatun

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Michal_Morek
Shopify Partner
821 73 139

Hi @zannatun 

Hope you're having a great day!

Have you contacted the Shopify help center as they advised?

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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